The COVID-19 situation is rapidly changing.
Protecting our community while providing services is Colac Otway’s priority.
The Colac Otway Shire Council Customer Service Centres at Colac and Apollo Bay are temporarily closed to the public until further notice, to maintain the health and wellbeing of our staff and customers.
Council staff will continue to assist you via the phone, email or via our website and online services.
However, if residents have urgent matters which can only be dealt with in person, they can contact our Customer Service Team and arrange an appointment at either Colac or Apollo Bay.
Community members can call the Council’s Customer Service Team on 5232 9400, or if they want to make an appointment to visit the Apollo Bay Customer Service Centre (including VicRoads) please call 5237 6529 (direct line to Customer Service at GORVIC) - EFTPOS and cash payments will be accepted.
For specific information about Council's venues and facilities choose from the list below for more information.
For the latest information from the Department of Health and Human Services (DHHS) on the novel coronavirus please visit their website https://www.dhhs.vic.gov.au/novelcoronavirus
The Department of Health and Human Services has confirmed cases of the novel coronavirus in Victoria. It is important to remain aware of the signs and symptoms and be vigilant to ensure that the virus does not spread. Practicing good hand hygiene and respiratory hygiene will greatly assist in preventing and spreading of the disease.
Please read the following information, based on information provided by the Department of Health and Human Services and the Australian Government Department of Health.
What is the current situation in Australia?
Please refer to the Australian Government Department of Health for regular updates on the current situation in Australia.
For up to date travel advice please visit the Smart Traveller website.
What are the symptoms of the novel coronavirus?
Many people who contract COVID–19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms.
The most common symptoms reported include:
- Breathing difficulties such as breathlessness
- Sore throat
- Fatigue or tiredness
What can I do to prevent the spread of the novel coronavirus?
The following 10 steps are simple preventative measures to limit the spread of the coronavirus.
- Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
- Try not to touch your eyes, nose or mouth.
- Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
- Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.
- Phone your GP first if you need medical attention. They will tell you what to do.
- Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.
- Don't wear a face mask if you are well.
- Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.
- Get the flu shot (available April).
- Shaking hands is optional!
Is it safe to visit public places?
The situation may evolve so it's wise to keep updated via advice from DHHS
Should I wear a face mask?
The DHHS does not currently recommend face masks for use by members of the public in Victoria for the prevention of infections like novel coronavirus.
What should I do if I suspect I have the novel coronavirus?
This virus can cause an infection in people, including a severe respiratory illness. Symptoms include fever with a cough, sore throat or shortness of breath. Cases of this coronavirus have now been reported in some other Chinese provinces and several other countries.
Call the Department of Health and Human Service’s dedicated hotline on 1800 675 398 if you develop these symptoms. This hotline is serviced by Nurse-on-Call.
Please keep Triple Zero (000) for emergencies only.