Contact Council

Call us, submit a request online, visit one of our Customer Service Centres or send us an email using the options below.


Give us a call and speak with our friendly Customer Service team between the following hours:

Monday to Friday
8.30am - 5pm
Phone: 03 5232 9400

Urgent calls outside of business hours will be directed to our After Hours Customer Service team.

If you would like to contact our Aged Care and Disability Support team:

Monday to Friday
8.30am - 5pm
Phone: 03 5232 9420

Please listen to the prompts to select your service.


Report an issue or incident online:

Urgent issues or incidents

Urgent issues or incidents should be reported to Council immediately on 03 5232 9400 (24-hours),

Please call 000 if someone is seriously injured or in need of urgent medical help, your life or property is being threatened or you are in immediate danger.

Submit your non-urgent request for service

Help us provide better services to the community by letting us know when there's an issue.

Use our Submit a Request form to alert Council to your issue, or provide feedback.

Submit a Request

Please be descriptive and provide all your relevant contact details. Your request will be directed to the appropriate business unit for action.

In Person

Service Centre Locations

Colac Otway Shire Council

Open to the public from 8.30am to 5pm Monday to Friday (except Public Holidays)

2-6 Rae Street, Colac


Colac Visitor Information Centre

Open to the public 10am to 4pm Thursday to Monday (except Christmas Day, New Years Day and Good Friday)

Corner Murray and Queen Streets, Colac


Great Ocean Road Visitor Information Centre

VicRoads services are available at this location

Open to the public from 10am to 5pm seven days a week (except Christmas Day and Good Friday)

100 Great Ocean Road, Apollo Bay


You can contact us by email:

You can contact us by mail:

Colac Otway Shire Council
PO Box 283
Colac VIC 3250


National Relay Service

Ensure your voice is heard

Residents who are deaf or have hearing or speech impairments can contact Council using the National Relay Service.

There are four types of NRS calls:

  1. Type and Read – for callers who cannot speak or hear

  2. Speak and Read – for callers who can speak but not hear

  3. Type and Listen – for callers who can hear but not speak

  4. Speak and Listen – for callers who are difficult to understand on the phone.  

TTY/voice calls phone 133 677 and ask to be put through to Council on 03 5232 9400.

Speak and Listen calls phone 1300 555 727 and ask to be put through to Council on 03 5232 9400.

Translation and Interpreting Service (TIS National)

Please call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone Colac Otway Shire Council on 03 5232 9400.

This services is available 24-hours a day.