Important Changes to Customer Service - Coronavirus Updates
Council will reopen its Customer Service Centres in Colac and Apollo Bay on Tuesday 9 June. A number of measures will be in place to ensure safety and compliance with Victorian Government COVID restrictions:
- Cashless payments are preferred
- There will be a limit to the number of customers in the Customer Service Centre (maximum of one person per four square metres) at a time
- A physical distance of 1.5 metres between people must be maintained at all times
- Hand sanitising stations will be in place for customer use
While Customer Service Centres will be open, Council encourages the Colac Otway community to utilise online information and payment services via the Council website to limit the number of trips away from home.
Further information can be found at Council's Coronavirus - Information for the Community.
Contact Us
Contact Customer Service directly using our online form.
Customer Request
Please complete the Submit a Request form to report an issue, or provide feedback to Council. Your request will be directed to the appropriate business unit for action.
Email us
inq@colacotway.vic.gov.au
Write to us
PO Box 283, Colac, Victoria 3250
Join the conversation on Facebook
Colac Otway Shire Council
Contact a Councillor
Community groups or organisations interested in extending an invitation to the Mayor and Councillors please email invitations.
If you would like to contact the Mayor or Councillor via their individual email, please visit the Our Council area of the website.
Payments
Online bill paying can be accessed by clicking the 'Pay Now' button.
Please make sure you have your rates notice, animal registration renewal, or invoice available when using our online payment method.
Pay Now
Visit us
2-6 Rae Street, Colac, between 8.30am and 5pm Monday to Friday
100 Great Ocean Road, Apollo Bay, between 9am and 5pm, 7-days a week (this centre also acts as a VicRoads agency)
Call us
For callers who have a hearing, speech or communication impairment, and for text telephone or modem callers, use our National Relay Service on 133677.
Call us on 61+ (03) 5232 9400 between the hours of 8.30am and 5pm, Monday to Friday. An after-hours service is also provided on this number for emergencies.
If you need to contact Council's OPASS team (Aged and Disability Support Services) please call 61+ (03) 5232 9420.