Contact Us

Christmas Opening Hours

The Council office will close at 4pm on Thursday 19 December 2019.
Normal opening hours (8.30am - 5pm) will resume for Monday 23 December 2019.
The Council office will close from 3pm
Tuesday 24 December and re-open at 8.30am Thursday 2 January 2020. 

Apollo Bay
The Council office will be closed Wednesday 25 December 2019, but will be open 9am to 5pm all other days during the festive season.

In the event of an emergency during the office closure, please call the 24-hour number on 5232 9400.

Call us

Call us on 61+ (03) 5232 9400 between the hours of 8.30am and 5pm, Monday to Friday. An after-hours service is also provided on this number for emergencies.

For callers who have a hearing, speech or communication impairment, and for text telephone or modem callers, use our National Relay Service on 133677.

Visit us

2-6 Rae Street, Colac, between 8.30am and 5pm Monday to Friday

100 Great Ocean Road, Apollo Bay, between 9am and 5pm, 7-days a week (this centre also acts as a VicRoads agency)

Email us

If you would like to extend an invitation to the Mayor, Councillors or Chief Executive please click on the following link: invitations.

Write to us

PO Box 283, Colac, Victoria 3250

Fax: 61+ (03) 5232 9586

Join the conversation on Facebook

Colac Otway Shire Council


Online bill paying can be accessed by clicking the 'Make a Payment' button.

Please ensure you have your bill account details with you.

Council is adding more bill types to its online bill paying service.

Make a Payment

Customer Request

Please complete the Request for Service form if you have a request or phone, email or fax us.

Your request will be directed to the appropriate business unit for action.


Related information

 Change of Name/Address/Contact Application Form(PDF, 212KB)