Colac Otway Shire Council is urging community members experiencing difficulties to seek financial assistance under relevant Federal and State government assistance (https://treasury.gov.au/coronavirus).

Council is anticipating that businesses and households will be worried about their potential inability to pay their rates because of reduced business income or reduced or lost employment, as a result of the COVID-19 situation.

Council has reviewed its normal procedures regarding rates collection.

Ratepayers who are unable to make payments will not be charged interest up to end of June 2021 and will not be referred to debt collection.

However, to avoid the debt collection process, ratepayers must contact Council to discuss any outstanding rates, payment options and alternative arrangements.

Please phone Council’s Customer Service Centre on 5232 9400 to discuss your rates.

For further information visit Coronavirus - Information for the Community.