Coronavirus - Information for the Community

The Latest Information 

  • From Wednesday, August 5 at 11.59am, Colac Otway Shire, and the rest of regional Victoria will return to stage three restrictions. More information can be found here.
  • From July 30 , and in line with the advice of the Chief Health Officer, the Premier Dan Andrews has announced that, in the local government areas of Colac-Otway, Greater Geelong, Surf Coast, Moorabool, Golden Plains, and the Borough of Queenscliffe, you will no longer be able to visit people or have visitors at home.

  • From Sunday 2 August at 11:59pm, a face covering will be mandatory in Victoria whenever you leave home – and wherever you live.

    The full statement is available here. Information about face masks can be found here or on the DHHS website. 

Current State Wide Restrictions

Restrictions and the COVID situation continues to rapidly change, for the most up-to-date information visit the Department of Health and Human Serivices website.

A Message to the Colac Otway Community


Covid Assistance (Mandarin).jpg We are asking people to self-isolate if they can, that’s how we as a community will reduce the spread and keep each other safe.

Please wear a mask if you have to leave home and can’t maintain a 1.5 metre physical distance, and wash your hands. From Sunday 2 August at 11:59pm, a face covering will be mandatory in Victoria whenever you leave home – and wherever you live.

Colac Otway Shire acts on the advice of the State Government and there is currently no advice that the shire will be ‘locked down’, but we urge you to take every precaution you can.

FAQs and Information Sheets 

Customer Service Centres


Temporary changes to Council Services and Operations. 

Following stage three restrictions, the Colac Otway Shire Customer Service Centres in Colac and Apollo Bay are currently closed to the public.

The Customer Assist team is still available to assist you.

You can contact Council using a range of non-contact options:

  • By email
  • Using the Contact Us webpage
  • You can Report an Issue
  • You can contact the OPASS team directly on 5232 9420
  • The Colac Otway Shire Covid-19 Hotline is 5232 9440
  • You can contact Council Customer Service Centres on 5232 9400 for urgent matters

Bluewater, COPACC, Colac Cinemas & Colac Library

Bluewater Leisure Centre and COPACC (immunisation sessions will continue to take place) are temporarily closed until further notice.

You can visit the Bluewater Leisure Centre and COPACC websites for their latest information. 

Colac Library and Colac Cinemas have also temporarily closed until further notice.

Maternal and Child Health Services

The open session on Tuesday mornings and the first time parents group remain on-hold to ensure that the Maternal and Child Health Centre continues to comply with all aspects of physical distancing and hygiene. New parent’s groups are currently being conducted via Zoom and Maternal and Child Health staff are also available for appointments if parents have a concern about their child.

Parents who have no immediate concerns for their child may prefer to have a telephone consult with a nurse rather than visiting the centre, parents can call 5232 9570 to arrange a phone appointment. Click the link for more information on Council's Maternal and Child Health Services.  

Colac Otway Shire Facilities

Apollo Bay Boat Ramp

The Apollo Bay boat ramp will re-open following new directions from the State Government on the easing of restrictions around sport and exercise at 11.59pm on Tuesday 12 May which advise recreational boating is now permissible. Physical distancing and mass gathering rules apply at all times – including at the boat ramp and on your boat. For more information, please visit the Department of Health and Human Services website at

For specific information about Council's venues and facilities choose from the list below for more information.

Community Facilities

Please contact the facility directly for any changes to opening hours or services.

Community Services and Local Government Facilities

  • As of the 1st June, restrictions on community services and some local government facilities will be eased. The Apollo Bay Senior Citizens Centre and Kanyana will open June 9 with preparations made by these facilities to meet all the government requirements. For opening dates and times for Public Halls please contact the Halls Committee of Management.

Examples of community services and facilities are:

  • community centres and halls
  • youth centres
  • PCYCs (Police and Community Youth Clubs)
  • community clubs 
  • RSL clubs (sporting facilities component)

From 1 June, these community facilities are permitted to open with no more than 20 people allowed in each separate space at any one time, in addition to those required to operate the facility. Density requirements (one person per four square metres) must also be complied with along with keeping at least 1.5 metres between people at all times.

Our community centres and library can still be used as a place for delivering essential services such as food banks or services for the homeless and support services such as Alcoholics Anonymous or parent groups.

If the community centre is going to  reopen, then then the facility is required to record the names of visitors who stay at the community facility or library for at least 15 minutes, this record needs to be kept in a safe location and provided to Department of Health and Human Services upon request. 

For information and advice about restriction levels in place, and what you can do from 1 June visit the Department of Health and Human Services website:

You can also find out information about restrictions currently in place, up to 31 May:

Hardship and Assistance

The DHHS and Red Cross Australia has put together some information sheets for people who are experiencing extreme financial hardship due to the pandemic.

Coronavirus-COVID-19-Extreme-Hardship-Support-Program-factsheet-for-community-service-providers.pdf(PDF, 200KB)

Extreme-Hardship-Support-Program-FAQ.pdf(PDF, 381KB)

Red-Cross-Extreme-Hardship-Support-Program-Flyer.pdf(PDF, 46KB)

Council has reviewed its normal procedures regarding rates collection. For more information on support available, please visit Council's Rates page on this website.

The State Government has provided Colac Otway Shire Council with information regarding the affect of COVID19 on valuations for rating purposes for the 2020-21 financial year. Please download this fact sheet for more information: COVID19-valuation-objections-Facts-Sheet.pdf(PDF, 218KB)

Information from Colac Area Health 

In light of the current COVID-19 pandemic Colac Area Health are continuing to provide Family Services support services via phone, video and face to face if needed.

Support Services include:

Supporting Families who are seeking support with children including wellbeing and behaviour, parenting, family violence, financial difficulties, mental health, specialist referral support, drug and alcohol support, and disability support where not eligible for NDIS and or any other vulnerable areas.

Colac Area Health are able to provide face to face appointments and home visits should they be deemed the utmost priority. This will be at the discretion of our Management in conjunction with the families. 

The central referral process to the Colac Area Health Family Services Program is through the Colac Access Point (Orange Door) and the contact number is: 03 5232 5500.

Information on schools in Colac Otway

For information issued by the office of Premier Daniel Andrews, please click the following link:

Daily update from the DHHS 

Latest news and resources related to coronavirus disease (COVID-19) from the Department of Health and Human Services.