Customer Requests, Complaints & Compliments

Customer Requests, Complaints and Compliments

Managing customer requests, complaints and compliments is a priority for the Colac Otway Shire Council.  We are committed to providing excellent service to our community. If we do not meet our commitment to you, we will explain why this has occurred.

To lodge a customer request, complaint or provide a compliment you may:

  • Visit our Customer Service Centre at 2-6 Rae St Colac or 100 Great Ocean Road, Apollo Bay
  • Telephone 03 5232 9400
  • Email
  • Mail to Colac Otway Shire PO Box 283 Colac Victoria 3250
  • Complete the form below

Council attends to these enquiries during business hours only and can be contacted between the hours of 8.30am to 5pm Monday to Friday.  Urgent requests outside of these hours will be attended to by our After Hours Service on 03 5232 5400 and escalated to the appropriate area.

The personal information requested is required primarily to manage the provision of service requested in accordance with the Privacy and Data Protection Act 2014 and will only be shared with those directly responsible for providing that service.

Lodge a Request