Customer Requests, Complaints & Compliments

Submit a Request

Managing customer requests, complaints and compliments is a priority for the Colac Otway Shire Council. Use our Lodge a Request form to submit your details.

We are committed to providing excellent service to our community. If we do not meet our commitment to you, we will explain why this has occurred.

Alternative ways to lodge a customer request, complaint or provide a compliment:

  • Email inq@colacotway.vic.gov.au 
  • Mail to Colac Otway Shire, PO Box 283 Colac Victoria 3250
  • Drop into the Colac or Apollo Bay service centres
  • Contact the Shire by phone 5232 9400

Council attends to these enquiries during business hours only and can be contacted between the hours of 8.30am to 5pm, Monday to Friday. Urgent requests outside of these hours will be attended to by our After Hours Service on 03 5232 5400 and escalated to the appropriate area.

The personal information requested is required primarily to manage the provision of service requested in accordance with the Privacy and Data Protection Act 2014 and will only be shared with those directly responsible for providing that service.