Receiving & Paying Your Rates

Receiving your rates notice

 There are two ways you can receive your rates notice:

1. Electronically - by using either of the following methods:

BPay View

Allows your bank to notify you when your notice is available to view


 Allows your notice to be emailed to you  

How to activate this method:

Step 1 Log on to your online banking account

Step 2 – Look for the ‘BPay View’ or ‘View Bills’ section

Step 3 – Register your rates notices

For further information visit:

 How to activate this method:

Step 1 - Go to  

Step 2 - Enter your email address and your unique eNotices reference number (your eNotice Reference Number can be found on your rates notice)

Step 3 - Check your email inbox and click the validation link

Step 4 - Enter a password and mobile number

For further assistance (including how to change your details):

HOW TO: Sign up to emailed Rates Notice(DOCX, 451KB)

2. By mail

If you would like your rates notice sent to you in the mail, please ensure you provide Council with an accurate mailing address.

You can update your details online via Council's 'Update my details' page.

Paying your rates

Payment options:
Payment option  Due dates  Action required/Information
 Quarterly instalments 1st Instalment due 30 Sept 2019

2nd Instalment due 30 Nov 2019

3rd Instalment due 29 Feb 2020

4th Instalment due 31 May 2020

Activate this option by paying  the 1st Quarterly amount shown on notice by 30/09/2019

Once activated, notices will be sent for remaining instalments

Failure to pay the 1st instalment amount by 30 Sept 2019 indicates you will pay the full amount by 15 Feb 2020
 Lump sum payment

Full payment due 15 Feb 2020

No reminder notice will be sent so please take action to schedule this payment
 Payment by arrangement

 Full payment due 31 May 2020

Flexible arrangements to suit you are able to be made. Contact Rates dept staff on 5232 9400 or alternatively fill out an online application for rates payment arrangement(PDF, 131KB)

Payment methods:

1. Pay online

You can pay your rates online here

2. Post Billpay

Visit the Billpay website or call 13 18 16 to pay your rates over the phone.
Billpay code: 0867
Reference Number: Your reference number is located next to the Billpay logo on your rates notice  

3. Direct Debit

Direct debit deductions from your bank account can be arranged. Please complete the applicable form below and submit.

Rates Direct Debit Application Form(PDF, 169KB)

Variation Rates Direct Debit Form(PDF, 235KB)

For assistance contact our customer assist team on 03 5232 9400.