Contact us


Call us

Call us on 61+ (03) 5232 9400 between the hours of 8.30am and 5pm, Monday to Friday. An after-hours service is also provided on this number for emergencies.

For callers who have a hearing, speech or communication impairment, and for text telephone or modem callers, use our National Relay Service on 133677.

Visit us

2-6 Rae Street, Colac, between 8.30am and 5pm Monday to Friday

69 -71 Nelson Street, Apollo Bay, between 9am - 1:30pm Monday – Friday (this centre also acts as a VicRoads agency)

Email us

Write to us

PO Box 283, Colac, Victoria 3250

Fax:     61+ (03) 5232 9586

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Colac Otway Shire Council


Online bill paying can be accessed by following this link. Council is adding more bill types to its online bill paying service.

Customer Request

Lodge a request online(DOCX, 38KB)


Related information

 Change of Name/Address/Contact Application Form(PDF, 212KB)

Customer Feedback Form(DOCX, 38KB)

Make a Complaint Stage 1(DOCX, 38KB)

Review of Formal Complaint Stage 2(DOCX, 39KB)