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Important Changes to Customer Service - Coronavirus Updates

The Colac Otway Shire Council Customer Service Centres at Colac and Apollo Bay will be temporarily closed to the public from close of business today, 23 March, until further notice, to maintain the health and wellbeing of our staff and customers.

Council staff will continue to assist you via the phone, email or via our website and online services: phone 5232 9400, visit or email

You can also contact Council via our new online customer portal.

However, if residents have urgent matters which can only be dealt with in person, they can contact our Customer Service Team and arrange an appointment at either Colac or Apollo Bay.

Community members can call the Council’s Customer Service Team on 5232 9400, or if they want to make an appointment to visit the Apollo Bay Customer Service Centre (including VicRoads) please call 5237 6529 (direct line to Customer Service at GORVIC) - EFTPOS and cash payments will be accepted.

Further information can be found at Council's Coronavirus - Information for the Community


Call us

Call us on 61+ (03) 5232 9400 between the hours of 8.30am and 5pm, Monday to Friday. An after-hours service is also provided on this number for emergencies.

For callers who have a hearing, speech or communication impairment, and for text telephone or modem callers, use our National Relay Service on 133677.

Visit us

2-6 Rae Street, Colac, between 8.30am and 5pm Monday to Friday

100 Great Ocean Road, Apollo Bay, between 9am and 5pm, 7-days a week (this centre also acts as a VicRoads agency)

Email us

If you would like to extend an invitation to the Mayor, Councillors or Chief Executive please click on the following link: invitations.

Use our new Customer Portal

Colac Otway Shire Customer Portal

Write to us

PO Box 283, Colac, Victoria 3250

Fax: 61+ (03) 5232 9586


Join the conversation on Facebook

Colac Otway Shire Council

Contact  a Councillor

Community groups or organisations interested in extending an invitation to the Mayor and Councillors, please contact Council direct on 5232 9400 or email Council by clicking on the following link: invitations.

If you would like to contact the Mayor or Councillor via their individual email, please visit the Our Council area of the website.


Online bill paying can be accessed by clicking the 'Make a Payment' button.

Please ensure you have your bill account details with you.

Council is adding more bill types to its online bill paying service.

Make a Payment


Customer Request

Please complete the Request for Service form if you have a request or phone, email or fax us.

Your request will be directed to the appropriate business unit for action.


Related information

 Change of Name/Address/Contact Application Form(PDF, 212KB)