Contact Us

Important Changes to Customer Service - Coronavirus Updates

Colac Customer Service Centre is currently closed to the public however staff are available to assist over the phone or by appointment; Apollo Bay Customer Service Centre at GORVIC is scheduled to re-open Monday 21 September. 

When the offices are open to the public, a number of measures will be in place to ensure safety and compliance at Customer Service Centres in Colac and Apollo Bay with Victorian Government COVID restrictions:

  • Cashless payments are preferred
  • There will be a limit to the number of customers in the Customer Service Centre (maximum of one person per four square metres) at a time
  • A physical distance of 1.5 metres between people must be maintained at all times
  • Hand sanitising stations will be in place for customer use

While Customer Service Centres will be open, Council encourages the Colac Otway community to utilise online information and payment services via the Council website to limit the number of trips away from home.

Further information can be found at Council's Coronavirus - Information for the Community.

Contact Us

Contact Customer Service directly using our online form.

Customer Request

Please complete the Submit a Request form to report an issue, or provide feedback to Council. Your request will be directed to the appropriate business unit for action.

Email us

Call us

For callers who have a hearing, speech or communication impairment, and for text telephone or modem callers, use our National Relay Service on 133677.

Call us on 61+ (03) 5232 9400 between the hours of 8.30am and 5pm, Monday to Friday. An after-hours service is also provided on this number for emergencies.

If you need to contact Council's OPASS team (Aged and Disability Support Services) please call 61+ (03) 5232 9420. 

Write to us

PO Box 283, Colac, Victoria 3250

Media enquiries

For all media enquiries, including for the Mayor and Councillors, you can contact the Colac Otway Shire's Communications Unit by phone or email 

Alison Martin, Communications Coordinator
0427 533 602 or 5232 9400

Join the conversation on Facebook

Colac Otway Shire Council

Contact  a Councillor

Community groups or organisations interested in extending an invitation to the Mayor and Councillors please email invitations.

If you would like to contact the Mayor or Councillor via their individual email, please visit the Our Council area of the website.


Online bill paying can be accessed by clicking the 'Pay Now' button.
Please make sure you have your rates notice, animal registration renewal, or invoice available when using our online payment method.

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Visit us

2-6 Rae Street, Colac, between 8.30am and 5pm Monday to Friday

100 Great Ocean Road, Apollo Bay, between 9am and 5pm, 7-days a week (this centre also acts as a VicRoads agency)