Coronavirus - Information for Businesses


COVID-19 – impact on business

Council’s Economic Development and Tourism team is reaching out to our local business community via phone, email and online survey to better understand the impact COVID-19 is having on business operations and ways Council can help.

Business owners can complete an online survey at any time by visiting the following link Colac Otway COVID-19 Local Business Survey. Within the survey, you can sign up to receive regular communications from Council on the latest COVID-19 information and funding support, or you can request a call back from the Economic Development and Tourism team.

Rates Assistance

Colac Otway Shire Council is urging community members experiencing difficulties to seek financial assistance under relevant Federal and State government assistance (

Council is anticipating that businesses and households will be worried about their potential inability to pay their rates because of reduced business income or reduced or lost employment, as a result of the COVID-19 situation.

Council has reviewed its normal procedures regarding rates collection.

Ratepayers who are unable to make payments will not be charged interest (we will review this situation before June 30) and will not be referred to debt collection.

However, to avoid the debt collection process, ratepayers must contact Council to discuss any outstanding rates, payment options and alternative arrangements.

Please visit Council's Rates Assistance page for more information.

Cafes and Restaurants 

From June 1, restaurants, cafes and other hospitality businesses can resume dine-in service with some restrictions. 

COVID-Advice-Cafes-Restaurants-1-June-2020.pdf(PDF, 178KB) 

Food Businesses - Information for offering take-away from your food premises

Download the fact sheet for answers to frequently asked questions to assist you with providing takeaway from your food premises, during the Coronavirus pandemic.

2020-COS-Food-Protection-TAKEAWAY.pdf(PDF, 152KB)

Personal Services (beauty therapists, tattooists, tanning salons, nail salons, spa and massage services)

From June 1, some businesses providing personal care services can reopen. 

COVID-Advice-Personal-Services-1-June-2020.pdf(PDF, 170KB)

A list of business resources is available for business owners and their staff. 

Business Victoria

The Business Victoria website has advice, updates and support to help workplaces plan and respond to coronavirus Covid-19. Phone the Business Victoria Hotline to help you with coronavirus questions 13 2215.

Australian Government Business has information on financial assistance, eligibility and timing for the new government support for Australian businesses. 

Victorian Chamber of Commerce and Industry (VECCI) and Colac & District Chamber of Commerce and Industry

Business and workplace information, including fact sheets and key contacts. 

Great Ocean Road Regional Tourism

Victoria Tourism Industry Council


Download Information Sheets and Posters:

Self Isolation - Home Isolation Information Sheet(PDF, 247KB)

Coronavirus - Covid-19: What You Need to Know Information Sheet(PDF, 209KB)

How to Put On Your PPE Information Sheet(PDF, 102KB)

How to Take Off Your PPE Information Sheet(PDF, 142KB)

Simple Steps to Stop the Spread Poster(PDF, 203KB)

Good Hygiene is in Your Hands Poster(PDF, 163KB)